A recent amendment to the Public Service Law enacts a moratorium on disconnecting residential electricity, gas, steam, telephone, and water customers during the COVID-19 state of emergency. In cooperation with the Department of Health, Division of Environmental Health Protection, the City is providing the materials below to attempt to answer questions you may have.
 
The new law, which amends Public Service Law §89-b and §89-l, prohibits water works corporations and municipalities from disconnecting residential customers for nonpayment during the COVID-19 state of emergency. The law further prohibits disconnections for nonpayment for 180 days after the state of emergency is lifted or expired (which is currently set for October 4, 2020) if the customer has experienced a change in financial circumstances during the state of emergency. The law does not eliminate a customer’s obligation to pay for service and instead requires water systems to offer deferred payment agreements with no money down, late fees, or penalties to customers who would otherwise be subject to be disconnection for nonpayment. If you have any questions, please contact the Finance Department using the information found here.